Terms of service
Terms of Use
Welcome to our online store for handcrafted candles. By accessing and using this website, you agree to the following Terms of Use. Please read them carefully.
1. Purpose
These terms are intended to define the conditions of use of our website and the general terms of sale applicable to the products offered for purchase.
2. Website Access
Access to our website is open to all users. We reserve the right to suspend or restrict access to the site at any time, without prior notice.
3. Products
Our candles are described and presented as accurately as possible. However, we do not guarantee that color or size representations perfectly match reality due to differences in screen displays. Product photos are non-contractual.
4. Prices and Payment
Product prices are shown in euros, including all applicable taxes (VAT), excluding shipping fees. We reserve the right to modify our prices at any time, but products will be billed based on the price in effect at the time of order confirmation. Payments are secure and can be made by credit card or any other method indicated during checkout.
5. Orders
Placing an order on our site implies acceptance of the prices and product descriptions available for sale. Once your order is confirmed, you will receive a confirmation email. We reserve the right to refuse or cancel any order for legitimate reasons, such as payment issues or stock availability.
6. Delivery
Deliveries are made to the address provided when placing the order. Delivery times may vary depending on your location and product availability. We cannot be held responsible for delivery delays caused by circumstances beyond our control (strikes, severe weather, etc.).
7. Right of Withdrawal
In accordance with applicable law, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without providing any reason. Products must be returned in their original condition, unused, and with intact packaging. Return shipping costs are your responsibility. Once the products have been returned, we will issue a refund within 14 days.
8. Liability
We make every effort to regularly update the information on our website. However, we cannot be held liable for any errors or omissions, nor for any consequences resulting from the use of information available on the site. We also disclaim any liability for website interruptions or technical issues.
9. Intellectual Property
All elements of the website (texts, images, graphics, logos, etc.) are protected by intellectual property laws. Any reproduction, representation, modification, or use—partial or total—of these elements without our prior authorization is strictly prohibited.
10. Data Protection
Your personal data is collected and processed in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.
11. Changes to the Terms of Use
We reserve the right to modify these terms at any time. Any changes will take effect immediately upon publication of the updated terms. We invite you to consult this page regularly to stay informed of any updates.
12. Governing Law and Jurisdiction
These terms are governed by French law. Any dispute relating to the use of our website or the execution of sales contracts will be subject to the jurisdiction of the competent French courts.
By using this site, you acknowledge that you have read and fully accept these Terms of Use.